Pengarang | : | Mark M.|Janelle|; Davis|Heineke| |
Penerbit | : | Boston : McGraw-Hill - Irwin, [s.a.] |
Halaman / Ilus. & Biblio. | : | xvii, 443 p.: Bibl.; Graf.; Ilus.; Ind.; Tab. / |
ISBN | : | 0-07-246426-7 |
Subyek | : | CUSTOMER RELATIONS - MANAGEMENT;SERVICES INDUSTRY - TECHNOLOGICAL CHANGE - MANAGEMENT |
Edisi | : | |
Editor | : | |
Badan Korporasi | : | |
Seri / Volume / Jilid | : | / / |
Supplemen | : | |
Jumlah Dipinjam | : | 0 |
No. | No. Barcode | No. Panggil | Status | Note | Location |