Pengarang | : | Stanley A.; Brown |
Penerbit | : | Ontario : Prentice Hall, |
Halaman / Ilus. & Biblio. | : | xii, 258 p.: App.; Graf.; Ilus.; Ind. / |
ISBN | : | 0-13-923392-X |
Subyek | : | SERVICE INDUSTRIES - QUALITY CONTROL;CUSTOMER RELATIONS - QUALITY CONTROL;CUSTOMER SERVICE - QUALITY CONTROL |
Edisi | : | |
Editor | : | |
Badan Korporasi | : | |
Seri / Volume / Jilid | : | / / |
Supplemen | : | |
Jumlah Dipinjam | : | 0 |
No. | No. Barcode | No. Panggil | Status | Note | Location |
1. | 13396 | 658.812 Bro | Tersedia | Universitas Trisakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - |