Pengarang | : | Valarie A. Zeithaml; Mary Jo Bitner; Dwayne D Gremler |
Penerbit | : | Boston : Irwin - McGraw-Hill, 2003 |
Halaman / Ilus. & Biblio. | : | xx, 668p. / Bibl.; Graph; Ill.; Ind.; Tab. |
ISBN | : | 0-07-247142--5 |
Subyek | : | SERVICE INDUSTRIES - MARKETING;CUSTOMER SERVICES;MARKETING |
Edisi | : | 3 |
Editor | : | |
Badan Korporasi | : | - |
Seri / Volume / Jilid | : | / / |
Supplemen | : | |
Jumlah Dipinjam | : | 1 |
No. | No. Barcode | No. Panggil | Status | Note | Location |
1. | 11666 | 658.8 Zei s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 19 | |
2. | 13894 | 658.8 Zei s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 19 | |
3. | 31574 | 658.8 Zei s | Tersedia | Universitas Trisakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - | |
4. | 31575 | 658.8 Zei s | Tersedia | Universitas Trisakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - |