Collection Detail—
The essentials of fast-track MBA series : managing quality customer service
| Pengarang | : | William B Martin |
| Penerbit | : | Jakarta : PT. Elex Media Komputindo, 2004 |
| Halaman / Ilus. & Biblio. | : | x, 86 p. / |
| ISBN | : | 979-20-5264 |
| Subyek | : | CUSTOMER SERVICES - MANAGEMENT;CUSTOMER SERVICES - QUALITY CONTROL;SERVICE INDUSTRIES - MANAGEMENT;SERVICE INDUSTRIES - QUALITY CONTROL;TOTAL QUALITY MANAGEMENT |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1. | 69548 | 658.812 Mar m | Tersedia | FTI - Kampus A - Gedung FG - Lantai 3 |
